Privacy Policy

Privacy Policy 

At MSM Design & Media, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: This includes your name, email address, phone number, payment details, or any other information you provide when contacting us or signing up for our services or newsletter.

Non-Personal Information: This includes data such as your IP address, browser type, device information, and website usage data through cookies and other analytics tools.

2. Legal Basis for Processing Your Data

We process your data under the following legal bases:

Consent: You have provided consent for us to process your personal data for specific purposes (e.g., marketing).

Contractual Necessity: We need your personal data to perform a contract or deliver services to you (e.g., processing your order).

Legitimate Interests: We process personal data based on our legitimate interests (e.g., to improve our website and services).

Legal Obligation: We may need to process your data to comply with legal obligations (e.g., tax or regulatory requirements).

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our services

To communicate with you, respond to inquiries, and send marketing materials if you’ve opted-in

To process transactions and fulfill orders

To improve our website and services by analyzing usage data

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners or service providers who help us operate our website and deliver services (e.g., payment processors, hosting services). These third parties are obligated to keep your information confidential and use it solely for the purposes outlined in this policy.

We may also share information if required by law or to protect our rights, property, or safety, and the rights of our users.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights Under GDPR and UK Law

Under GDPR and the UK Data Protection Act 2018, you have the following rights:

Access: You can request a copy of the personal data we hold about you.

Rectification: You can update or correct inaccurate or incomplete personal data.

Erasure: You can request that we delete your personal data, subject to certain conditions.

Restriction: You can ask us to restrict the processing of your personal data in some circumstances.

Portability: You can request that we transfer your personal data to another organization.

Objection: You can object to our processing of your personal data, including for direct marketing purposes.

To exercise these rights, please contact us at [Insert Contact Information]. We will respond to your request within one month, as required by law.

7. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically for any updates.

Cookie Policy 

This Cookie Policy explains how MSM Design & Media uses cookies and similar technologies to enhance your experience on our website.

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow the website to recognize your device, remember your preferences, and improve your browsing experience.

2. Types of Cookies We Use

We use several types of cookies:

Essential Cookies: These are necessary for the operation of our website and services (e.g., enabling you to log in or make a purchase).

Performance Cookies: These cookies help us analyze website traffic and how users interact with our site. We use this data to improve site performance and user experience.

Functional Cookies: These cookies remember your preferences (such as language and region) to provide a more personalized experience.

Advertising Cookies: These cookies are used to serve personalized advertisements based on your browsing behavior.

3. How You Can Manage Cookies

You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies or alert you when cookies are being sent. Please note that rejecting certain cookies may limit your ability to use some features on our website.

You can also opt-out of certain cookies and tracking technologies by visiting [YourCookieOptOutLink].

4. Third-Party Cookies

We may use third-party services such as Google Analytics and social media plugins that may place cookies on your device. These third parties have their own cookie policies, and we recommend reviewing them to understand how they use your data.

5. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy and Cookie Policy, or if you wish to exercise your data protection rights, please contact us